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Information

Customer Services

Customer Services

Our customer service desk is located outside WH Smith’s and ‘The Lounge’ run by fully trained customer service staff to a WorldHost standard.

Open Monday – Saturday from 10-4pm.

Outside of these hours please contact the centre management office on 01604 411 521 or speak to a member of our centre staff who will be happy to help.

 

Click And Collect

Collect your shopping on your way home from work, or even after you drop the kids to school. Get the items you want delivered to your local store and collect them at a time that is convenient for you. This service is available from many of our stores listed below.

3 STORE

BON MARCHE

BOOTS

BURTON (located inside Tesco)

CARPHONE WAREHOUSE

DOROTHY PERKINS (located inside Tesco)

EE

FRAGRANCE SHOP

GAME

H SAMUEL

O2

PEACOCKS

SHOE ZONE

TESCO

W H SMITHS

WILKINSON

THE WORKS

WALLIS (located inside Tesco)

YOURS

Introducing Amazon Lockers, a simple and effective way for you to collect your parcels. This secure and stress-free way to order and collect items is Amaz-ing. They can be found on the lower mall near the centre toilets and Frango Grill.


Disabled Access & Facilities

We have 40 dedicated disabled parking bays covering all entrances.

Easy level access to the centre from the carpark and 2 centrally located passenger lifts linking the lower and upper mall.

We have our Changing Places facility on the lower mall and two further disabled toilets


Parent And Child Facilities

We have 18 parent and child bays in our carpark and Baby change and Parent and Child unit available.


Security

Weston Favell Shopping Centre is secured 24 hours a day, 7 days a week with CCTV in operation throughout the centre. Our highly trained staff are on hand to help customers.

T: 01604 411521
E: customerservice@weston-favell.com


Shopmobility

Served from More Than Mobility located on the lower mall.


Parking

You can park for FREE in the car park for up to 4 hours. Due to the many offers we have available you are welcome to extend your stay if you need to. Please ask at our Customer Service desk or a member of centre staff and we’ll be pleased to help.

The car park is managed by ParkWatch.

T: 01244 283 343
E: info@parkwatch.co.uk