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Customer Services

COVID-19 (Coronavirus) Public Notice – Page updated 12th January 2021.

The Prime Minister has announced a national lockdown and instructed people to stay at home to control the virus, protect the NHS and save lives.

All non-essential stores will remain closed until further notice.

Some of our restaurants and cafes are still operating takeaway services only.

We would advise you to please check individual stores opening times on their social media or their websites as some stores may have changed their usual opening hours. You can find some opening hours below, we try to update this page as best as possible.

To avoid the centre getting too crowded and to ensure everyone can move around the centre comfortably and at a safe distance, we do have limits on how many people are allowed in the centre. If we go over this limit we will close entrances off temporarily and staff will man these. Try and shop at quieter times, later in the afternoon. And please remember to be kind to all staff members as they are here to keep you safe and make your shopping trip as stress-free as possible.

Please shop alone if you can. If you have the option to leave family members at home safely, then please do. This is to keep you and your families safe as well as cater to others as best as possible.

Children under the age of 16 will not be allowed in without a parent.

We have a one-way system in place around the centre to encourage safe social distancing. Please ensure you follow the arrows and stay in lane when moving around the building. Staff may ask you to move to the correct lane, please be kind and follow their directions. This is to keep everybody safe when moving around the building.

Please be advised that you may well need to queue at busier times, and we would appreciate your patience and support. Some of our entrances have been closed to manage the number of people coming into the building. Bridges will remain open at this current time but will be reassessed regularly.

Government guidelines state that wearing an appropriate face-covering in shops, supermarkets and enclosed shopping centres in England is mandatory unless otherwise exempt. Please ensure you are wearing your face-covering correctly when you enter the centre and that your mouth and nose is fully covered.

Thank You.

For the full list of changes at Weston Favell Shopping Centre including store openings, please head to our dedicated COVID-19 update page.


** Due to the current COVID-19 situation, our customer service desk is currently CLOSED. However, the customer service team are available via email from 10-4, Mon – Fri**

Our customer service desk is located outside WH Smith’s and ‘The Lounge’ run by fully trained customer service staff to a WorldHost standard.

Open Monday – Saturday from 10-4pm.

Outside of these hours please contact the centre management office on 01604 411 521 or speak to a member of our centre staff who will be happy to help.



Click And Collect

Get your shopping delivered to your local store and collect them at a time that is convenient for you. This service is available from many of our stores listed below.










Introducing Amazon Lockers, a simple and effective way for you to collect your parcels. This secure and stress-free way to order and collect items is Amaz-ing. They can be found on the lower mall near the centre toilets and Frango Grill. The area is currently open 10-5, but please contact security to collect outside these hours on 01604 411 521.

Disabled Access & Facilities

We have 40 dedicated disabled parking bays covering all entrances.

Easy level access to the centre from the carpark and 2 centrally located passenger lifts linking the lower and upper mall.

We have our Changing Places facility on the lower mall and two further disabled toilets

Parent And Child Facilities

We have 18 parent and child bays in our carpark and Baby change and Parent and Child unit available.


Weston Favell Shopping Centre is secured 24 hours a day, 7 days a week with CCTV in operation throughout the centre. Our highly trained staff are on hand to help customers.

T: 01604 411521
E: customerservice@weston-favell.com


You can park for FREE in the car park for up to 4 hours. Due to the many offers we have available you are welcome to extend your stay if you need to. Please ask at our Customer Service desk or a member of centre staff and we’ll be pleased to help.

The car park is managed by ParkWatch.

T: 01244 283 343
E: info@parkwatch.co.uk

We are pleased to have been granted the Safer Parking Award from the Safer Parking Scheme for all of our car parks.